Service Policies

Service Policies

Service Policies

Practical operating terms: how we deliver, what our hosting plans include, and how we handle support, backups, and content. These policies form part of the Services described in our Terms of Service. For how we handle your personal data, see our Privacy Policy.

1. Delivery Timeline

   Your site goes live within 24 hours of payment confirmation. If you are connecting a custom domain you already own, allow an additional 1–2 business days for DNS to propagate worldwide. Timelines for custom development projects are agreed in writing and may depend on timely input and approvals from you.

2. Hosting Resources & Limits

   Our standard hosting plans include the resources described on our pricing page, including a 5GB SQL database, 5TB storage, 100TB bandwidth per month, a professional email account, unlimited users, and unlimited product uploads, along with free SSL, DDoS protection, and edge caching. Usage that materially exceeds the stated limits may require a plan upgrade or may be throttled for stability.

3. Uptime & Reliability

   Hosting is provided on a best-effort basis. We aim to maintain high availability using enterprise infrastructure, but we do not guarantee any specific uptime percentage. No service credit or compensation is provided for downtime, performance issues, or outages.

4. Free Website Promotions

   Free website promotions are fulfilled using pre-designed, recycled templates. Exclusive, non-recycled designs and layouts are only provided under paid custom development agreements. Free Sites require an active hosting subscription and remain the property of Apex Web as described in our Terms of Service.

5. Domain Registration

   Domains included with yearly plans are registered in your name. You own the domain; we provide DNS configuration and management as part of the Services. Renewal fees and registrar policies are the responsibility of the client unless otherwise agreed. We may assist you in transferring the domain to your own registrar at any time.

6. Backups & Data Recovery

   We take reasonable measures to protect hosted data, but backups are made on a best-effort basis and are not guaranteed. You are responsible for maintaining your own backup copies of important content, products, and data. We are not liable for any loss of data.

7. Support & Response Times

   Support is provided by WhatsApp, phone, and email during business hours (Pakistan Standard Time). We respond as quickly as we can, generally within one business day, and aim to resolve urgent issues sooner. Response times are targets, not guarantees.

8. Content Guidelines

   Websites hosted by Apex Web must not contain or promote illegal content, including content that breaches the Prevention of Electronic Crimes Act 2016 (Pakistan) or any applicable law. Prohibited categories include (but are not limited to):

   • Pirated material.
   • Fraud services.
   • Gambling operations (where prohibited).
   • Weapons.
   • Illicit drugs.
   • Content that violates third-party intellectual property rights.

   We may remove or suspend content that violates these guidelines.

9. Variable Pricing

   Base pricing can adjust with hosting load, traffic volume, and the size of your customer base. You will always be told before any change takes effect, and the price for your current billing period will not change retroactively.

10. Custom Quotations

    Every business is different. We quote based on your actual scope and technical needs, not a one-size-fits-all price list. A quotation is valid for the period stated in the quotation and is subject to these Terms once accepted.

11. Service Suspension

    We may suspend or throttle services temporarily for:

    • Maintenance.
    • Security incidents.
    • Abuse.
    • Non-payment.
    • Legal requirements.

    We will make reasonable efforts to notify you in advance where practical. Suspension for non-payment or breach is governed by our Terms of Service.

12. Changes to These Policies

    We may update these Service Policies from time to time. The current version will always be published on this page with a new “Last updated” date, and we will announce material changes on our website or by direct notice.